The Department of Employment & Labour invites qualified applicants to apply for the UIF Labour Activation Programme (LAP) 12‑Month Contact Centre Learnership. The closing date for applications is not yet specified.
What’s this all about?
The UIF LAP Contact Centre Learnership is a 12‑month training program that gives young South Africans a chance to learn real job skills and earn a monthly stipend while working in a call‑centre. It’s a partnership between the Department of Employment & Labour, the Unemployment Insurance Fund (UIF), and the Ubuntu Institute.
Quick Snapshot
| What you’ll get | Details |
|---|---|
| Programme name | UIF LAP 12‑Month Contact Centre Learnership |
| Length | 12 months |
| Monthly payment | R2,000 |
| Who can join | SA citizens, 18‑28 years old, currently unemployed, and have paid into UIF before |
| Education required | Grade 12 (Matric) |
| Who runs it | Department of Employment & Labour, UIF, Ubuntu Institute |
The teams behind it
| Organization | What they do |
|---|---|
| Department of Employment & Labour | Helps people find jobs, protects workers, and makes the job market easier to navigate. |
| Unemployment Insurance Fund (UIF) | Provides support to people who are out of work and helps them get new skills. |
| Ubuntu Institute | Focuses on training and job opportunities for young people across South Africa. |
Together they want to lower unemployment, give young people new skills, and prepare them for real jobs—especially in the fast‑growing contact‑centre industry.
Do you fit the bill?
General Eligibility
- You’re a South African citizen aged 18–28.
- You’re currently unemployed.
- You’re not already doing another internship or learnership.
- You’ve paid into UIF in the past.
- You hold a Grade 12 (Matric) certificate.
- You’re excited about customer service or call‑centre work.
- You’re ready to commit full‑time for the whole 12 months.
- You have a smartphone for communication and online learning.
- People with disabilities are strongly encouraged to apply.
Paperwork you’ll need
- A certified copy of your South African ID (issued in the last 2 months).
- A certified copy of your highest qualification (also no older than 2 months).
- A recent, updated CV.
- Proof that you live where you say you do.
- A medical certificate if you’re applying as a disabled person.
- A SARS tax reference letter.
These documents prove you’re eligible and help UIF set up your stipend account.
Ready to join? Here’s how to apply
- Fill out the online form at the link below.
- Attach all the required documents.
- Submit and wait for the selection team to review your application.
Apply for the UIF LAP Contact Centre Learnership here
Tip: Before you submit, check out the “Youth Tools Hub” for extra tips and resources that can help you shine in your application.
FAQs – Quick Answers
What’s the UIF Labour Activation Programme (LAP)?
It’s a program that gives unemployed South Africans a chance to learn skills and find jobs.Do I have to have contributed to UIF before?
Yes, you must be a previous UIF contributor to join this learnership.Will I get paid?
Yes! You’ll receive R2,000 each month for the 12‑month program.Can I apply if I’m still studying?
No. You need to be available full‑time for the entire 12 months.Are people with disabilities welcome?
Absolutely. The program encourages applications from those with disabilities.Do I need a smartphone?
Yes, because many training parts happen online and require a phone for communication.
Closing date: Not yet announced.
A few things to keep in mind
- This page is for information only; we don’t charge any fees or accept applications.
- Always double‑check the latest deadlines and requirements on the official site before applying.
- All details are correct as of the time of publication, but conditions may change.
