SANRAL invites qualified applicants to apply for 45 Customer Service Centre Agent vacancies.
The closing date for applications is 5 December 2025.
Why This Job Is Worth Checking Out
If you love helping people, solving problems, and want a job where you feel you’re actually making a difference each day, this could be the perfect fit for you. The South African National Roads Agency (SANRAL) is hiring 45 new Customer Service Centre Agents for 2025. These positions are at the Central Operations Centre in Centurion, Gauteng, and they’re full‑time, permanent roles in a respected national company.
For many young South Africans, finding a stable job that offers good training, long‑term security, and a strong employer can be hard. This opportunity has clear requirements, good on‑the‑job training, and a future in a respected organisation. If you meet the basics, it’s worth applying quickly.
Quick Snapshot
| Feature | Detail |
|---|---|
| Hiring organisation | South African National Roads Agency (SANRAL) |
| Position | Customer Service Centre Agent (45 posts) |
| Location | 36 Assegai Wood Road, Centurion, Gauteng |
| Contract type | Permanent, full‑time |
| Application deadline | 5 December 2025 |
| Minimum qualification | NQF Level 5 Higher Certificate |
| Required experience | 3 years in a customer‑facing job |
| Application documents | CV, certified qualifications, references |
About SANRAL
SANRAL was created in 1998 to take care of South Africa’s highways. It builds and maintains roads, improves safety, and helps the country grow by making travel easier for everyone. Their job is more than just roadwork: they want to
- connect communities,
- support economic growth,
- create world‑class transport systems,
- and make everyday travel better for all citizens.
Why Customer Service Is a Hot Skill
In South Africa, customer service jobs are among the most in demand. Working as a customer service agent teaches you to:
- talk clearly and listen well,
- organise information,
- solve problems quickly,
- handle technology and digital tools,
- stay calm when people are frustrated.
These skills help you in almost any field—banking, call centres, logistics, government, retail, airlines, and corporate offices. A role at SANRAL can jump‑start your career and open doors to future promotions.
What Does a Customer Service Centre Agent Do?
You’ll be the first person people talk to when they have questions about roads or tolls. You’ll handle calls, emails, and digital chats. Your goal is to keep customers satisfied and help the system run smoothly.
Main Tasks
- Answer calls and messages – Use phone, email, or online chat to help road users.
- Stay calm and friendly – Even when people are upset, keep a positive tone.
- Respond quickly – Give accurate answers fast, whether it’s about a toll or a road condition.
- Help with the SANRAL mobile app – Show users how to use the app and fix issues.
- Assist with ABT (Account‑Based Ticketing) – Many drivers use this toll system; you’ll help them manage accounts.
- Hit service goals – SANRAL tracks how well customers feel served; your work contributes to those numbers.
Who Should Apply?
Education
You need a higher certificate (Level 5). Good options include:
- Business Administration
- Customer Service Management
- Customer Care
- Call Centre Management
- Retail Management
- Office Administration
- Or any other related field
Experience
You must have at least three years working in a role where you deal with customers, such as:
- Call centre operator
- Retail cashier or sales rep
- Bank teller or consultant
- Office admin
- Hospitality worker
Key Skills
- Clear speaking and writing
- Problem‑solving
- Basic computer use
- Patience and empathy
- Ability to handle several tasks at once
How to Apply
Prepare your documents
- A detailed CV
- Certified copies of your qualifications
- Contactable references
Submit online – Use the link below to apply directly to SANRAL:
https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=2805&company=southafr02Check your application – Make sure every form is filled and every document is attached before you hit send.
Tips for a Strong Application
If you qualify, aim to finish your application early. Many people miss out because they wait until the last minute or forget to add a needed file. Here’s how to stand out:
- Use a clean, professional CV format.
- Write a clear cover letter that explains why you’re a great fit.
- Highlight specific achievements, not just job duties.
- Show off any digital skills (app use, CRM systems).
- Keep your certificates recent and certified.
Growth Path After Joining SANRAL
Working as a Customer Service Centre Agent can lead to many other roles:
- Customer Service Supervisor
- Call Centre Team Leader
- Administrative Officer
- Operations Coordinator
- Training and Quality Assurance Officer
- Communications/PR staff
- Mobile App Support Specialist
- IT Support for ABT
- Office Manager
SANRAL is known for promoting from within, so starting here can be a springboard to higher positions.
Frequently Asked Questions
What is the salary?
The job ad does not list a specific amount. As a permanent role, you’ll receive a competitive salary based on your experience.Is this a permanent position?
Yes, it’s full‑time and permanent.Do I need previous experience?
Yes, at least three years in a customer‑facing job is required.Can I apply with a different but relevant qualification?
Yes, any higher certificate that covers admin, communication, service, or business is acceptable.Where are the agents working?
At the Central Operations Centre in Centurion, Gauteng.What is Account‑Based Ticketing (ABT)?
ABT is a system that lets road users manage toll accounts electronically.Will there be training?
Yes. SANRAL provides training for its digital platforms and support systems.Can I apply if I live outside Gauteng?
Yes, but you would need to relocate at your own cost.Do I need a driver’s license?
No, a license is not required for this role.How competitive are these posts?
With 45 positions, competition is moderate. Apply early and double‑check your documents.
Closing date: 5 December 2025
Apply now to join SANRAL and start a career where your everyday work helps millions of people travel safely and efficiently.
