Postbank is hiring 100 Customer Service Clerks – a chance to work in real bank branches and learn the ins‑and‑outs of banking
If you love chatting with people, helping them solve problems, and you’re ready to step into a job that can grow into a full‑time career in finance, this role is for you. Postbank is opening 100 Customer Service Clerk (CSC) positions spread over all nine provinces of South Africa. You’ll be stationed inside retail partners, like convenience stores or supermarkets, where everyday customers go to do simple banking tasks. The job is a fixed‑term contract, but it gives you hands‑on exposure to modern digital banking tools and a chance to build skills that can lead to a permanent post at Postbank or other financial services jobs.
Quick Snapshot
| Item | Details |
|---|---|
| Job title | Customer Service Clerk (100 posts) |
| Employer | Postbank |
| Contract | Fixed‑term |
| Apply until | 16 January 2026 |
| Locations | 18 in KwaZulu‑Natal, 10 Eastern Cape, 6 Limpopo, 4 Mpumalanga, 6 Northern Cape, 34 Western Cape, 4 Free State, 8 Gauteng, 10 North West |
| Travel | You may be asked to work at several sites within a 30‑km radius. |
Why This Job Is a Good Fit
- Customer‑focused – you’ll deal with real people who need help with deposits, withdrawals, or checking balances.
- Digital‑ready – you’ll learn to use Postbank’s app, ATM software, and USSD banking.
- Career starter – ideal for anyone who already works in retail, customer service, or as a cashier, and wants to enter the banking world.
What You’ll Do Every Day
Help customers
- Greet them and find out what they need – a quick deposit, a withdrawal, or a balance check.
- Verify their ID and phone number, and make sure all bank rules are followed.
Run transactions
- Use a special terminal or tablet to start the transaction.
- Create a secure code or slip that the customer can take to the store’s cash register.
- Check that the transaction is finished correctly on the back‑office system.
Keep the system safe
- Make sure the code or slip never stays active for longer than 60 minutes.
- Log any problems (wrong account, expired code, etc.) so the support team can fix them.
Show customers how to go digital
- Explain how to use the mobile app or ATM.
- Help them set up their account on a phone or reset their PIN if needed.
Stay on target
- Keep a daily balance of all the slips you issue.
- Follow Postbank’s rules about fraud, privacy, and data security.
What You Need
| Requirement | Details |
|---|---|
| Education | A Level 5 qualification in Banking, Financial Services or Customer Management is preferred. |
| Experience | At least two years working directly with customers, especially in a bank, retail shop or cashier role. |
| Tech skills | Comfortable with a computer and basic Microsoft Office apps (Word, Excel, PowerPoint, Outlook). |
| Other | Familiarity with Postbank or similar banking platforms helps, but you’ll learn on the job. |
How to Apply
- Gather your documents – a fresh CV, a copy of your ID, a copy of your Matric certificate, any post‑matric certificates, and a proof of address. All certificates must be certified within the last three months.
- Write a short cover note – tell Postbank why you’re excited about the role.
- Send an email – use the provincial address listed on Postbank’s career portal.
- Submit before 16 January 2026 – that’s the last day the application will be accepted.
(All applications are free – do not pay anyone to help you apply.)
How Edupstairs Can Help
We don’t just post the job – we give you the tools to win it.
- Apply early – the first ones who send a clean application get more chances.
- Double‑check your paperwork – make sure every copy is recent and signed.
- Tailor your CV – use a format that shows your customer‑service strengths.
- Prepare to talk – practice explaining a time you helped a customer solve a problem or followed a new procedure.
What Comes Next
Once you finish the contract, many people move into:
- Bank Teller
- Client Service Consultant
- Operations Clerk
- Digital Banking Advisor
- Branch support or regional roles
With experience, you could even become a supervisor or a permanent Postbank employee.
Common Questions
| Question | Answer |
|---|---|
| Is this a permanent job? | No, it’s a fixed‑term contract, but it can lead to permanent roles. |
| Do I need banking experience? | Not if you have strong customer or cashier experience. |
| Can I apply for more than one province? | Only apply to the province where you live or can work within 30 km. |
| Is Postbank a government bank? | Yes, it is a state‑owned bank that focuses on financial inclusion. |
Apply now – send your CV and documents to the provincial email address found on Postbank’s career portal.
Postbank will contact you if you fit the profile. Good luck!
