There is a short window to apply for a learnership that can change your career path, and the deadline is fast approaching. The Clarity EQ Contact Centre NQF Level 3 Learnership Programme is now open for South African youth who live with disabilities and are looking for real work experience.
What the learnership is about
This is a paid 12‑month programme that combines classroom training with hands‑on work in a contact centre. Learners receive a monthly stipend of R5 500 while they study for a nationally recognised NQF Level 3 qualification in the Business Process Outsourcing (BPO) sector.
- Location: Mount Edgecombe, KwaZulu‑Natal
- Industry: Contact centre / customer service
- Duration: 12 months
- Stipend: R5 500 per month
- Closing date for applications: 20 June 2026
Who can apply
The learnership is aimed at unemployed South Africans who are living with a disability and have completed Grade 12. You must also meet the following criteria:
- At least six months of practical call‑centre experience (both inbound and outbound)
- Strong English communication skills and basic computer literacy
- Residency in KwaZulu‑Natal or the ability to travel to Mount Edgecombe daily
- South African citizenship
- Valid medical documentation (doctor’s letter and proof of disability status)
What you will gain
During the learnership you will spend roughly 30 % of your time in a classroom and 70 % on the job. You will learn to:
- Handle inbound calls, answer questions, and resolve problems on the first contact
- Update customer records accurately in a CRM system
- Conduct outbound activities such as follow‑up calls, surveys, and promotional campaigns
- Develop professional telephone etiquette, active listening, and teamwork skills
By the end of the year you will have:
- A nationally recognised NQF Level 3 qualification in Contact Centre Operations
- One year of corporate work experience to strengthen your CV
- Financial support to cover transport, meals and other personal costs
How to apply – step by step
- Gather the required documents in certified copies:
- South African ID
- Matric certificate
- Updated CV
- Proof of residence
- Doctor’s letter confirming your disability
- Any additional disability status documents
- Visit the official application page and fill in the online form: Apply for the Clarity EQ Contact Centre Learnership 2026.
- Upload the certified documents as requested.
- Submit the application before 20 June 2026.
- Keep an eye on your email and phone for interview invitations or assessment details.
Tips to improve your chances
- Proofread your CV – no spelling or grammar mistakes.
- Clearly list any call‑centre duties you have performed, even if they were short‑term.
- Use a professional email address (e.g., your name @gmail.com).
- Answer calls from unknown numbers promptly – recruiters may call you.
- Check your email daily for updates from the employer.
- Prepare for a short interview or practical assessment by practising common call‑centre scenarios.
Next steps
Opportunities like this are limited and highly competitive. If you meet the eligibility criteria, submit a complete application as soon as possible. The stipend and qualification can give you a solid foundation for a future in customer service, sales support, administration, or many other fields.
Remember, completing the learnership does not guarantee a permanent job, but it does give you valuable experience and a recognised credential that many employers value.
Frequently Asked Questions
- Is the programme only for people with disabilities? Yes. You must provide valid medical confirmation.
- Do I receive a stipend? Yes. Learners are paid R5 500 each month.
- Is prior work experience required? Yes. At least six months in a call centre, covering inbound and outbound tasks.
- Is the qualification accredited? Yes. It is a nationally recognised NQF Level 3 qualification.
- Where is the programme based? Mount Edgecombe, KwaZulu‑Natal.
- Can I apply if I live outside KwaZulu‑Natal? Preference is given to residents of the province, but you must be able to travel to the site daily.
- What happens after the learnership ends? You will receive a qualification and work experience that improve employability, though a permanent position is not guaranteed.
Disclaimer
Edupstairs provides this information for educational purposes only. We are not the official recruiters for the programme. Verify all details directly with the employer and beware of any request for payment to secure a place. Edupstairs is a registered non‑profit organisation (NPO No: 232‑182, PBO No: 930066984) and does not solicit money or CVs for jobs. Use the Edupstairs scam detector tool to check any suspicious communications.
