College of Cape Town Invites suitably qualified applicants to apply for their Contact Centre & Business Process Outsourcing Support Learnership vacancies.
The closing date for applications is 05 January 2026.
Why This Learnership Could Be Your Next Step
If you want a real job in call centres, customer support, or the fast‑growing BPO (Business Process Outsourcing) industry, this training could be what you’re looking for. The College of Cape Town, together with the Department of Higher Education and Training, is offering a fully funded NQF Level 3 learnership that gives unemployed young people the skills and a qualification that can lead to a real career.
Quick Overview
| What | Details |
|---|---|
| Title | Contact Centre & BPO Support Learnership (NQF Level 3) |
| Provider | College of Cape Town & DHET |
| Location | Gardens Campus, Cape Town |
| Duration | 12 months |
| Stipend | Travel allowance included |
| Who can apply? | Unemployed youth 18–34 years old |
| Minimum education | Grade 10 / NQF Level 2 |
| Application deadline | 05 January 2026 |
| How to apply | Online at https://www.cct.edu.za |
| Required documents | ID, proof of address, certified qualification, affidavit of unemployment |
About the College of Cape Town
The College of Cape Town is known for:
- Producing graduates who can get jobs quickly
- Working with real businesses to create practical training
- Offering programmes that are accredited by SETA
- Providing a supportive learning environment for young people
This learnership gives you a real qualification, hands‑on skills, and a door into the booming BPO sector, one of South Africa’s biggest employers.
Who Should Apply?
- Anyone who wants to start a career in customer service, call centres, or BPO
- People who already have some exposure to contact centre work, or who want to try it out
- Young people who enjoy talking, solving problems, and growing in a corporate setting
- Anyone who needs a practical qualification that actually leads to work
Eligibility Checklist
To be eligible, you must:
- Have at least Grade 10 / NQF Level 2.
- Know basic computer use.
- Be unemployed (you’ll need to submit an affidavit).
- Be between 18 and 34 years old.
- Not be studying anywhere else at the same time.
- Not have a debt to the College of Cape Town.
- Be able to attend classes at Gardens Campus, Monday to Friday, 08:00–16:00.
- Have not completed another learnership before.
- Commit to full‑time training for the full 12‑month period.
What Papers Do You Need?
Upload certified copies (no older than 3 months) of:
- ID
- Highest qualification or a statement of results
- Proof of address
- Affidavit confirming unemployment
All documents must be uploaded when you submit your online application.
How to Apply
- Go to https://www.cct.edu.za.
- Fill out the online application form.
- Attach the required documents.
- Submit before the closing date (05 January 2026).
Important: Only online applications are accepted. Shortlisted candidates will be contacted by the college.
What Will You Learn?
The NQF Level 3 learnership teaches you skills that are in high demand:
- Managing inbound and outbound calls
- Clear and professional business communication
- Handling customer complaints effectively
- Using call‑centre software systems
- Basic admin and data entry tasks
- Workplace etiquette and professionalism
- Problem‑solving and decision‑making
You’ll also receive coaching from experienced industry facilitators.
Why This Matters
South Africa has become a global hub for offshore customer service. Companies in the UK, USA, Australia, and Europe outsource their call centres to South Africa because:
- South Africans speak clear English
- Labour costs are reasonable
- Young workers are energetic and customer‑focused
Because of this, thousands of jobs are available in Cape Town, Johannesburg, and Durban—and more are expected in 2026.
By finishing this qualification you open doors to:
- Permanent jobs in customer support
- International call‑centre positions
- Promotions to team‑lead or specialist roles
- Remote work for overseas clients
Career Paths After the Learnership
Once you finish the NQF Level 3 program, you can move into:
Entry‑Level Roles
- Call Centre Agent
- Customer Service Representative
- Sales Consultant
- Helpdesk Agent
- Support Centre Operator
Mid‑Level Paths
- Quality Assurance Agent
- Team Leader
- Workforce Analyst
- Contact Centre Coach
- Senior Customer Service Representative
Specialist Opportunities
- Operations Supervisor
- BPO Trainer
- Process Improvement Analyst
- Business Development Consultant
With experience, you can also study further:
- NQF Level 4 Contact Centre
- Generic Management
- Business Administration
- Digital Support or Technical Support certifications
- Business Management diplomas
The BPO sector rewards skill and performance, so your future growth is largely in your own hands.
Tips for Applicants
- Create a tidy, short CV – highlight your computer and communication skills and any customer‑facing experience.
- Write a clear motivation statement – tell the college why you want to join the BPO field and how this opportunity will change your life.
- Double‑check your documents – missing or incorrect paperwork is a common reason for rejection.
- Apply early – the online system gets busy as the deadline approaches.
Use any free tools you find online that help you polish your CV and cover letter. A strong application will make a big difference.
Frequently Asked Questions
| # | Question | Answer |
|---|---|---|
| 1 | Do I get paid during the learnership? | Yes, you receive a stipend in the form of a travel allowance. |
| 2 | Can I apply if I only have Grade 10? | Yes – Grade 10 / NQF Level 2 is the minimum requirement. |
| 3 | Do I need previous experience? | No – experience is not required. |
| 4 | Can I apply if I’ve already done a learnership? | No – you must not have completed a learnership before. |
| 5 | Can I apply while studying elsewhere? | No – you must not be enrolled in another study program. |
| 6 | What’s the age limit? | 18 to 34 years old. |
| 7 | Where will the classes be held? | Gardens Campus, Cape Town. |
| 8 | Will a job be guaranteed after the program? | No guarantee, but many graduates find work thanks to the qualification and experience. |
| 9 | Is the program open to applicants from all provinces? | Yes, but you must be able to attend daily in Cape Town. |
| 10 | How long is the programme? | 12 months, full time. |
Important Reminders
- Only submit applications through the official College of Cape Town website.
- Verify the closing date and eligibility before applying.
- The College of Cape Town does not charge for job or learnership information.
Ready to take the next step?
Visit https://www.cct.edu.za and start your application before 05 January 2026. This learnership could be the beginning of a rewarding career in customer service and the thriving BPO industry.
