First National Bank (FNB) Invites suitably qualified applicants to apply for their Call Centre Agent vacancies. The closing date for applications is 29 October 2025.
What the Job Is About
FNB is one of South Africa’s top banks. They are looking for people who love helping customers and who can talk to them over the phone or online. As a Call Centre Agent, you will answer questions, solve problems, and give customers the right information about bank products.
Your Daily Work
- Talk to customers – Speak on the phone or chat online and explain banking options clearly.
- Help quickly – Fix problems fast so customers leave happy.
- Know the products – Keep up to date on fees, applications, and timelines.
- Stay professional – Treat every customer with respect and keep our bank’s reputation strong.
- Log everything – Record each call in the CRM so we can trace and improve service.
- Support your team – Share ideas, report issues, and help improve how the call centre works.
- Follow rules – Respect laws, audit rules, and FNB’s own policies.
- Share results – Keep track of call stats and suggest ways to get better.
Who Should Apply
- Education – You need an NQF Level 5 qualification (like a High School Diploma with a good national standard).
- Experience – 1–2 years in a call‑centre setting helps, but no experience is not a blocker.
- Tech skills – You should be comfortable with computer systems, especially a CRM or similar software.
- Soft skills – Good talking style, the ability to keep cool under pressure, teamwork, and quick thinking with data.
Why FNB Is Great for You
- Team network – Work with people from a leading bank and meet diverse customers.
- Growth – Learn new banking skills that can start a career in finance.
- Innovation – You can suggest new ways to help customers and be rewarded for initiative.
- Reputation – FNB values service quality; your work will directly impact how many people trust the bank.
How to Get Involved
If you feel you can talk well, solve problems fast, and want to start a future in banking, get your résumé ready. Make sure it shows you meet the education and experience requirements above.
Apply for the Call Centre Agent role now:
https://firstrand.wd3.myworkdayjobs.com/en-US/FRB/details/Call-Centre-Agent_R41873-1
Extra Resources
- Looking for training or scholarships? Check out SETA Bursaries you can still apply for this year.
- For more career ideas and funding options, explore other pages on our site.
Happy applying!
