Vital IT Job Opportunity Opens at SITA for Aspiring Tech Professionals
A new vacancy has been announced at the State Information Technology Agency (SITA) for the role of Agent: IT Service Desk X5, aimed at strengthening its Service Desk team in Centurion. With five positions available, this opportunity is open to both internal and external applicants looking for a fixed-term 12-month contract.
SITA, a key player in South Africa’s public service IT infrastructure, seeks candidates who are passionate about delivering frontline technical support. The selected candidates will play a pivotal role in managing and resolving IT incidents and service requests from a wide range of clients.
Help Desk Role to Boost Public Sector IT Services
This B5-level job comes with a competitive salary ranging from R220,972 to R331,457. The appointed individuals will report directly to the Team Leader: Service Desk and be part of the Executive Service Management Division.
Core responsibilities include logging, categorizing, and tracking IT calls via ARS and/or ITSM platforms. Call quality, customer interaction, and first-call resolution rates will be essential performance indicators. Candidates must be prepared to escalate unresolved issues to higher support levels as needed.
To qualify, applicants must have a Matric (Grade 12) certificate along with A+ or N+ certification. A minimum of 6 months of IT Service Desk or 1 year of administrative experience is required, ensuring that candidates are already familiar with basic technical and customer-facing processes.
Tech Skills Meet Client Support in Dynamic Role
Candidates must demonstrate knowledge of key tools such as telephony systems, customer service management, operating systems/applications, and business rules. A solid grasp of IT service management platforms will be advantageous in ensuring a smooth workflow and high client satisfaction.
Although no special requirements are listed beyond technical competencies, the work environment will demand quick thinking, effective communication, and the ability to work under pressure. The job offers a real opportunity to grow within the government tech sector.
Application Process Now Open Online
Interested individuals must apply through the official e-Government Portal at www.eservices.gov.za. A structured registration and login process is required to access the “Recruitment Citizen” section, where candidates can create or update profiles and apply.
SITA reminds applicants not to send CVs directly via email, as such submissions will not be considered. Instead, all job seekers must follow the outlined portal application steps to ensure eligibility.
Important Notes and Closing Date Reminder
The closing date for applications is 14 July 2025. SITA emphasizes that late applications or those not meeting the minimum requirements will be automatically disqualified. Only shortlisted candidates will be contacted, and foreign qualifications must be verified through SAQA.
As an Employment Equity employer, SITA will consider applicants aligned with its transformation goals. The appointment is contingent upon background checks, security clearance, and documentation verification.
For queries, applicants can contact egovsupport@sita.co.za or call 080 1414 882. With multiple openings, this role offers a significant chance to contribute to South Africa’s digital transformation from within its key technology institution.
