Now is a good time to start a career in customer service, and takealot.com is offering a paid 12‑month learnership in Cape Town.
What the opportunity is
Takealot.com, South Africa’s biggest online retailer, needs a Customer Service Intern for its Group Customer & Insights team. The role is on‑site in Cape Town and lasts 12 months. You will spend the first eight weeks in a structured training programme, then move onto the live customer‑service floor.
Key details at a glance
- Role: Customer Service Intern – Group Customer & Insights
- Company: takealot.com
- Location: Cape Town, Western Cape (on‑site)
- Employment type: 12‑month learnership (internship)
- Work schedule: Rotational shifts, including weekends and public holidays
- Training: 8‑week classroom and practical training; may result in an NQF‑accredited certificate
- Apply here: takealot.com application page
Who can apply
- Matric (Grade 12) completed – NQF Level 4 or higher
- Strong written and spoken English
- Willingness to work rotating shifts, weekends and public holidays
- No previous work experience required – the programme is entry‑level
What you will gain
- Hands‑on experience in e‑commerce customer service
- Professional communication skills for phone and email support
- Problem‑solving ability using internal software tools
- Understanding of service level agreements (SLAs) and how to meet them
- Potential NQF‑accredited certificate on successful completion
- Entry into a fast‑growing, tech‑focused company
How to apply – step by step
- Prepare an updated CV. Highlight your Matric qualification, any volunteer or school activities that involved speaking or helping people, and your computer skills (e.g., MS Office, typing speed).
- Get a scanned copy of your Matric certificate (or a certified copy) and a clear photo of your South African ID number.
- Write a short cover note (one paragraph) explaining why you want to join takealot.com and what makes you a good fit for a customer‑service learnership.
- Visit the official application link above and upload your CV, Matric proof, ID copy and cover note.
- Confirm your availability for rotational shifts, including weekends and public holidays, in the application form.
- Wait for an email invitation. If you are shortlisted, you may be asked to complete a brief phone or computer‑based assessment.
Tips to improve your chances
- Place “Matric – Year” at the top of your CV so recruiters see it instantly.
- Show any experience where you talked to people, wrote emails, or helped solve problems (school projects, fundraising, tutoring, etc.).
- List the software you know – email, MS Office, Google Workspace – and your typing speed if you have one.
- Give a quick example of a time you solved a problem or took ownership of an issue. Two short sentences are enough.
- State clearly that you can work weekends, public holidays and rotating shifts.
- Keep the CV to one or two pages, use simple headings, and proofread for spelling and grammar.
- Before any interview, practise telephone etiquette: speak clearly, listen carefully, and keep answers concise.
Conclusion
If you have finished Matric, speak good English and are ready to learn in a real work environment, this learnership could be your first step into the e‑commerce industry. Submit your application through the link above, follow the checklist, and give yourself the best possible chance to succeed.
