If you are looking to turn classroom theory into real‑world IT experience right now, Water Tower Group is offering an on‑site internship in Pretoria that could be your first step into a technology‑driven contact centre.
What the role entails
The IT Internship will place you in the heart of a busy outbound telemarketing operation. You will help keep the company’s computer systems running, support staff with everyday technical issues, assist with software rollouts, and take part in data‑cleansing projects. The placement is full‑time and based at the Pretoria office.
Quick overview
- Role: IT Internship
- Company: Water Tower Group
- Location: Pretoria, Gauteng (on‑site)
- Employment type: Full‑time
- Posted: 16 July 2026
- Compensation: Competitive salary with regular performance reviews
About Water Tower Group
Founded in 2010, Water Tower Group is a South African contact‑centre specialising in outbound telemarketing and direct marketing across sectors such as automotive, beauty and fashion. The company focuses on revenue generation and customer satisfaction, using technologies like full call recording and dedicated data‑cleansing processes.
Who can apply
- Students currently enrolled in, or graduates of, Information Technology, Computer Science or a related degree.
- Anyone who can prove enrolment or recent graduation (certificate, transcript, etc.).
- People with a solid grasp of operating systems, basic networking and common troubleshooting.
- Applicants keen to learn contact‑centre specific tools such as call‑recording and data‑management software.
- Good communicators who can explain technical issues clearly to non‑technical staff.
- Detail‑oriented individuals who enjoy working with data and cleaning up records.
- Self‑motivated candidates who adapt quickly to changing priorities.
What you will gain
- Hands‑on experience supporting IT infrastructure in a commercial environment.
- Exposure to telemarketing technology, call‑recording systems and data‑cleansing workflows.
- Opportunity to participate in software implementation projects alongside senior IT staff.
- Development of troubleshooting, help‑desk and data‑management skills.
- Paid training and regular performance reviews.
- Additional benefits such as health and wellness perks, paid leave, employee recognition programmes, team events, possible performance‑based bonuses and, where applicable, pension contributions.
How to apply – step by step
- Visit the official application page: Apply via employer page.
- Prepare an up‑to‑date CV that highlights relevant coursework, projects or any volunteer IT work.
- Write a brief cover letter (2–3 paragraphs) explaining why you want to work in a telemarketing‑focused IT team and what you hope to learn.
- Upload proof of current enrolment or recent graduation (e.g., student ID, transcript).
- Provide contact details for at least one referee who can speak to your academic or work abilities.
- Submit the application and double‑check that all attachments are correctly uploaded.
Tips to improve your chances
- Tailor your CV: Highlight modules, projects or any help‑desk experience that match the duties listed.
- Show results: Mention measurable outcomes from projects, such as reduced errors or faster backups.
- Use keywords: Include words from the advert like “troubleshooting”, “data management”, “software implementation” and “call recording”.
- Prepare examples: Be ready to talk about a time you solved a technical problem or cleaned up messy data.
- Show soft skills: Give short stories that demonstrate clear communication and teamwork.
- Polish online profiles: If you link to LinkedIn or GitHub, ensure they reflect your interest in systems and data work.
- Follow up: If you have not heard back after two weeks, send a polite enquiry through the application portal.
Next steps
This internship offers a realistic entry point into IT support within a fast‑paced contact‑centre. Gather your documents, polish your CV and apply before the deadline. Good luck!
