SANRAL invites suitably qualified applicants to apply for their Contact Centre Agent vacancies. The closing date for applications is 5 December 2025.
Quick Snapshot
| What you need to know | Details |
|---|---|
| Job title | Contact Centre Agent |
| Number of spots | 38 |
| Place | Central Operations Centre, Centurion, Gauteng |
| Contract | Full‑time, permanent |
| Application deadline | 5 December 2025 |
| Education | NQF Level 5 Certificate in Contact Centre or Customer Service |
| Experience | 3 years in a call or contact centre |
| Nice to have | CRM and telephony system skills (SMARTZ, Avaya) |
| Company | South African National Roads Agency (SANRAL) |
Who Is SANRAL?
SANRAL is the company that builds and keeps South Africa’s major roads. Since 1998, they make sure highways, bridges and toll roads run smoothly. Besides road work, SANRAL is well known for helping road users. They run a mobile app, provide toll support and give information to drivers. Because of this, they need a big team of friendly, tech‑savvy people to answer questions and solve problems.
Why This Job Is Cool
- Growing industry – Customer service in South Africa is booming.
- More than a phone line – Contact centres today are tech hubs where you can learn new skills and climb the career ladder.
- Solid benefits – A permanent role with a steady paycheck, training, and a chance to move up inside a respected company.
- Big picture impact – Your work helps millions of drivers get the help they need on the road.
Day‑to‑Day Work
- Help customers – Answer calls, emails, texts and chat messages quickly and politely.
- Record everything – Use a Customer Relationship Management (CRM) system to note each conversation.
- Know SANRAL’s services – Be ready to explain toll bills, account status, app features and road updates.
- Make customers happy – Show patience, calmness and empathy while fixing their issues.
- Hit your targets – Keep track of response time, resolution rate and satisfaction scores.
What You Need
| Requirement | What it means |
|---|---|
| Education | NQF Level 5 Certificate in Contact Centre or Customer Service (or similar). |
| Experience | At least 3 years working in a call centre or customer support team. |
| Bonus skills | Experience with CRM tools like Zendesk, Freshdesk, Salesforce or Dynamics 365. Knowledge of SMARTZ or Avaya call systems is a plus. |
How to Put Your Name Forward
Collect your documents
- Updated CV that highlights your customer‑service roles.
- Certified copies of your certificate(s).
- References from past supervisors (contact details included).
Send a clear email or upload online
- State the position you’re applying for.
- Provide your full name and contact details.
Apply before the deadline – Once the 5 December 2025 window closes, no later applications will be accepted.
Apply for the SANRAL Contact Centre Agent vacancies here.
Tips to Make Your Application Stand Out
- Tailor your CV – Highlight any customer‑service duties, use of telephony or CRM tools, and any times you met or beat targets.
- Keep certifications fresh – Attach copies that are no more than 3 months old.
- Apply early – First‑come, first‑served often applies to these roles.
- Get ready for tests – You may need to show typing speed, communication skill and basic problem‑solving.
- Show personality – A cover letter that reveals your enthusiasm for helping people will help you shine.
Possible Paths After You Join
- Senior Contact Centre Agent – More responsibility and a higher pay grade.
- Team Leader – Lead a group of agents and track performance.
- Quality Assurance Officer – Monitor call quality and customer satisfaction.
- Workforce Planner – Manage shift schedules and staffing needs.
- Customer Service Trainer – Teach new agents and sharpen existing skills.
- Service Manager / CRM Specialist – Oversee larger teams or system upgrades.
This foundation can open doors to many other roles in corporate customer experience.
Frequently Asked Questions
- Is the role permanent? – Yes, it’s a full‑time, permanent position.
- Where do I work? – The Central Operations Centre in Centurion, Gauteng.
- Do I need call‑centre experience? – Yes, you need at least three years in a similar setting.
- What certificate do I need? – An NQF Level 5 Certificate in Customer Service or Contact Centre.
- Is CRM experience required? – Not mandatory, but it gives you an advantage.
- Can I apply without telephony knowledge? – Sure, but knowing SMARTZ or Avaya helps.
- Will I get training? – Yes, SANRAL provides onboarding and ongoing training.
- Salary info? – Not listed in the notice, but SANRAL pays competitively.
- Can I live outside Gauteng? – Yes, but you’ll usually need to cover relocation costs.
- When does the application window close? – 5 December 2025.
Final Note
The information here is for educational purposes only. Check the official SANRAL vacancy notice or contact their recruitment team for the latest, most accurate details before applying.
