Eskom invites you to apply for Service Agent Contact Centre positions.
The closing date for applications is 06 January 2026.
Why This Job Is Great for You
Are you a student or a recent graduate who loves helping people and solving problems?
Eskom, one of South Africa’s biggest electricity companies, wants young people like you to join their Westville team as a Service Agent in their Contact Centre.
These are permanent jobs with lots of chances to grow your career in the power sector.
The role is perfect for anyone who has finished a National Diploma (NQF 6) in Business, Marketing, Finance, Social Sciences, or a related subject.
If you’re good at staying calm when things get busy and you enjoy talking to people, this job could be a perfect fit.
Quick Facts About the Job
| Detail | Information |
|---|---|
| Hiring organisation | Eskom |
| Position title | Service Agent Contact Centre (6 posts) |
| Department | Customer Services |
| Location | Westville, KwaZulu‑Natal |
| Contract type | Permanent |
| Apply by | 06 January 2026 |
| Pay | Competitive, based on industry standards |
| Minimum qualification | National Diploma (240 credits) |
| Reference | eskom_002257 |
What You’ll Do
- Answer customer calls, emails, and online chats.
- Log and handle service requests.
- Help people with prepaid or “EasyPay” accounts.
- Deal with digital support tickets.
- Take part in customer‑service campaigns.
- Report any trends or complaints.
- Follow Eskom’s rules and quality standards.
These tasks keep you busy, but they also give you a chance to use computers, solve problems, and build relationships with customers.
What You Need
- A National Diploma (NQF 6) in Business Management, Finance, Marketing, Commerce, Social Sciences, or a similar field.
- Good computer skills.
- South African citizenship.
- English speaking ability.
If you have any customer‑service experience, that’s a plus, but it’s not required.
How to Apply
- Upload your updated CV.
- Submit a certified copy of your ID.
- Submit a certified copy of your diploma or other qualifications.
Send everything through the online portal linked below.
If you haven’t heard back within 28 days of the deadline, you probably did not get the job.
Apply for the Eskom Service Agent Contact Centre job (X6 posts)
How to Make Your Application Stand Out
- Show your qualifications clearly – Use a clean, professional CV layout.
- Write a short cover letter – Explain why you want to work with Eskom and why you’re good at helping customers.
- Practice interview questions – Many customer‑service interviews use scenario questions.
- Keep looking for other jobs – Big state companies get lots of applications.
These tips help you present yourself as the best candidate.
What Happens After You Get the Job
If you do well, you could move into roles such as:
- Customer Relations Specialist
- Contact Centre Supervisor
- Billing or Metering Support Officer
- Customer Service Manager
You can also switch to other areas like:
- Energy Economics
- Electricity Distribution Management
- Technical Sales Support
- Renewable Energy Education
- Public Sector Service Delivery
The job gives you a solid foundation for a long career in the electricity industry.
FAQ
- Can I apply without a diploma? – No, a National Diploma (NQF 6) is required.
- Is previous experience needed? – Not mandatory, but it helps if you have customer‑service experience.
- Will this be a call‑centre job? – Yes, but you’ll also do back‑office and digital support tasks.
- What if I’m not from KwaZulu‑Natal? – You can apply, but you’ll need to move to Westville or travel there.
- What does “market related salary” mean? – Pay will match what similar jobs offer in the industry.
Final Notes
- The closing date for all applications is 06 January 2026.
- The information in this post comes from public sources.
- Eskom might change or cancel the posting without notice.
Good luck with your application, and remember: this is a chance to start a rewarding career in South Africa’s energy sector.
