The Tenacity Customer Services Call Centre Learnership Programme 2026 matters right now because many young South Africans still struggle to get a first job without experience. If you are unemployed, have Matric, and want a real chance to build work experience, this learnership could help you enter the customer service industry with training and support.
Tenacity is offering a 13-month learnership in the Northern Suburbs of Cape Town. The programme combines classroom learning with workplace experience, and successful learners will work toward a Micro Finance qualification at NQF Level 4.
What the opportunity is
This is a formal learnership programme for young people who want to learn while working. It is designed to help you gain practical call centre skills and complete a nationally recognised qualification at the same time.
Learnerships are important because they give you more than theory. You also learn how a real workplace runs. That can make it easier to apply for jobs later.
Quick overview
| Opportunity | Tenacity Customer Services Call Centre Learnership Programme 2026 |
| Reference Number | TFS-827 |
| Location | Northern Suburbs, Cape Town |
| Duration | 13 Months |
| Qualification | Micro Finance Certificate (NQF Level 4) |
| Type | Learnership |
| Age Requirement | 18 – 30 Years |
| Minimum Qualification | Grade 12 |
| Experience Needed | Limited or No Experience |
| Salary | Market Related |
| Employment Equity | Preference for EE & Disabled Candidates |
Who can apply
Many applicants struggle because they do not know if they qualify. To save you time, here are the main requirements clearly.
- You must have Grade 12.
- You must be between 18 and 30 years old.
- You must currently be unemployed.
- You must have little or no work experience.
- You must not currently be studying.
- You must not plan to study during the programme.
- You must be willing to commit to a 13-month programme.
- You must be willing to work shifts and weekends.
- You must not have taken part in another learnership in the past 12 months.
Having Mathematics or Mathematical Literacy is an advantage, but it is not the only thing that matters. Tenacity is also looking for people with the right attitude and willingness to learn.
About Tenacity
Tenacity works in customer services and collections. That means the company needs people who can speak clearly, stay professional, and deal with customers in a calm way.
The company also supports youth development through learnerships. This is important in South Africa, where many young people finish school but still cannot find work because they do not have experience.
Opportunities like this help close that gap. They give you training, workplace exposure, and a better chance of building a career later.
What you gain from this learnership
This programme gives you both learning and real work experience. That is one of the biggest benefits of a learnership.
Classroom-based learning
You will work toward a nationally recognised Micro Finance qualification at NQF Level 4. The training may include:
- Customer service principles
- Communication skills
- Telephone etiquette
- Consumer finance basics
- Complaint handling
- Administrative skills
- Workplace professionalism
- Problem-solving techniques
- Data capturing
- Customer account management
Practical workplace experience
You will also work in a customer services environment. This is where you learn how the job works in real life.
You will gain experience in:
- Real call centre operations
- Handling customer queries
- Working under pressure
- Using systems and technology
- Meeting performance targets
- Teamwork
- Professional workplace behaviour
This mix of theory and practice is useful because employers often want both skills and experience.
Main responsibilities
If you are selected, you will become part of the customer services team. Your duties may include:
- Handling inbound customer calls
- Helping customers with account-related questions
- Responding to complaints in a professional way
- Doing administrative tasks
- Updating customer information correctly
- Following company procedures
- Keeping service standards high
- Meeting attendance requirements
- Completing assessments and assignments
- Submitting a Portfolio of Evidence (POE)
You must also follow company rules, policies, and workplace standards throughout the programme.
Skills that can help you succeed
Customer service work is not only about answering calls. It also needs patience and discipline.
These skills will help you do well:
- Strong communication skills
- Confidence when speaking to people
- Patience and empathy
- Good listening skills
- Positive attitude
- Problem-solving ability
- Emotional control under pressure
- Time management skills
- Professionalism
- Adaptability
Many people think call centre work is easy. In reality, it can be demanding. You need to stay calm, speak clearly, and deal with different kinds of people every day.
Why this experience matters
Some job seekers ignore customer service jobs because they think they are only temporary. That can be a mistake.
Call centre experience can teach you many useful workplace skills, including:
- Professional communication
- Computer literacy
- Conflict resolution
- Customer relationship management
- Workplace discipline
- Team collaboration
- Performance management
- Multitasking
- Stress management
These skills can help you later in banking, retail, insurance, sales, administration, HR, technical support, and many other fields.
In South Africa, many people who now work in management or office roles started in customer service. It can be a strong first step.
How to apply
Apply only through the official application platform. Do not use unofficial links or pay anyone to apply on your behalf.
- Prepare your CV and make sure your details are correct.
- Check that you meet all the minimum requirements.
- Use the official application link below.
- Complete the online form carefully.
- Submit all requested information and documents if asked.
- Keep your phone close in case Tenacity contacts you.
Official application link: Apply for the Tenacity Customer Services Call Centre Learnership Programme 2026 here
Tips to improve your chances
Competition for learnerships is usually high. Many people apply, but only some get selected. You cannot control the outcome, but you can improve your application.
Prepare a neat CV
Your CV should be simple and clear. Include:
- Personal details
- Educational background
- Skills
- Volunteer experience, if you have any
- Computer skills
- Contact details
Even if you do not have work experience, keep your CV professional.
Use a professional email address
A serious email address can make a better impression than a casual one. It shows that you are ready for work.
Answer your phone properly
Shortlisted candidates are often contacted by phone. Speak clearly and politely when you answer.
Be honest in your application
Do not lie about your qualifications, your experience, or whether you have done a learnership before. Companies can check your details.
Prepare for interview questions
You may be asked questions like:
- Why do you want this learnership?
- Why should Tenacity choose you?
- What are your strengths?
- How do you handle pressure?
- Why are customer service skills important?
Practice your answers before the interview so you feel more confident.
What challenges to expect
A learnership can help you grow, but it is not always easy. You may need to:
- Work under pressure
- Deal with difficult customers
- Meet targets
- Balance work and learning
- Adapt to shift work
- Keep good attendance and discipline
These challenges are normal. If you stay committed, you can build confidence and learn how to work in a professional environment.
Why the qualification matters
The NQF Level 4 Micro Finance qualification can strengthen your CV. Employers often look for people who have both training and work exposure.
A formal qualification shows that you:
- Completed structured training
- Understand workplace standards
- Can work in a professional setting
- Are willing to improve yourself
- Can handle both work and study responsibilities
For many unemployed young people, this becomes a useful step toward better job opportunities.
Conclusion
If you are between 18 and 30, unemployed, and ready to learn, this learnership is worth serious attention. It gives you experience, training, and a recognised qualification in a field where many South African employers already hire.
Do not wait until the deadline passes. Read the requirements carefully, prepare your application properly, and apply only through the official portal.
Even if customer service is not your final career goal, the skills you gain here can help you in many other jobs later.
Frequently asked questions
- Is this learnership paid?
The advert states that the salary is market related. Most learnerships usually provide a stipend to help with transport and basic costs. - Can I apply if I already studied at college?
You may apply if you are currently unemployed and not studying during the programme. - Can I study part-time while doing the learnership?
No. The advert says applicants should not currently be studying or plan to study during the programme. - Is previous work experience required?
No. This opportunity is aimed at people with little or no experience. - What qualification will learners receive?
Learners will work toward a Micro Finance qualification at NQF Level 4. - Will disabled applicants be considered?
Yes. Preference will be given to Employment Equity and disabled candidates. - Where is the programme based?
It is based in the Northern Suburbs of Cape Town.
Disclaimer
Edupstairs shares opportunity information for educational and informational purposes only. We are not affiliated with Tenacity. Please verify all details on the official application platform before applying.
EDUPSTAIRS IS A REGISTERED NON-PROFIT ORGANISATION NPO No: 232 – 182, PUBLIC BENEFIT ORGANISATION (PBO): 930066984. EDUPSTAIRS DOES NOT, IN ANY WAY OR FORM, SOLICIT MONEY OR CV’S FROM PEOPLE FOR JOBS. PLEASE BE AWARE OF PHONY JOB POSTINGS AND RECRUITMENT FRAUD. USE THE EDUPSTAIRS SCAM DETECTOR TOOL TO SPOT A SCAM BEFORE YOU APPLY.
Verified / Low Risk
This is an evidence-based risk assessment to help applicants verify opportunities.
Organisation: Tenacity
Source: Official website/career portal
Apply via: Online portal
Reference: TFS-827
Disclaimer: Edupstairs provides a risk assessment, not a legal determination. Always verify with official sources before sharing personal information or making payments.
