Redial BPO Learnership 2026/27 – Call Centre, Roodepoort – Apply

Redial BPO’s 12‑month USA Call Centre Learnership in Roodepoort is open now – a fast‑track way to start a career in the international BPO sector. If you have Matric, are unemployed and want hands‑on training, this could be the right move for you.

What the opportunity is

Who can apply

• Education: Grade 12 (Matric) – must be currently unemployed.
• Experience: 3–6 months in a BPO or call‑centre environment (telephony, customer service or sales).
• Language: Excellent spoken and written English with a clear, neutral telephone voice suitable for US customers.
• Computer skills: Basic knowledge of MS Word, Excel and Outlook.
• Availability: Willing to work USA shifts, including evenings, weekends and public holidays.
• Location: Able to work on‑site in Roodepoort, Gauteng.

What you will gain

• Practical experience handling inbound calls from US customers.
• Training on CRM and contact‑centre software.
• Coaching in customer‑service excellence, sales techniques and objection handling.
• Mentorship and regular performance feedback.
• A monthly stipend while you learn.
• Foundational skills that open doors to further BPO roles.

How to apply – step by step

1. Update your CV. Highlight Matric, any call‑centre or customer‑service work (include months and employer), and basic IT skills.
2. Scan or photograph your Matric certificate (or include the details in your CV).
3. Collect contact details of 1–2 referees who can confirm your BPO experience.
4. Prepare a short cover note stating your availability for USA shifts and why you want a BPO career.
5. Have a copy of your South African ID ready to upload.
6. Visit the Redial BPO application page, follow the prompts and upload the documents above.
7. Submit the form and keep a record of the confirmation email.

Tips to improve your chances

• Front‑load relevant experience: Put any 3–6 month call‑centre role at the top of your CV with dates and key duties.
• Show your English proficiency: Use clear, concise language in both CV and cover note. Mention any customer‑service situations where you resolved problems.
• State shift availability clearly: Write “Available for USA evenings, weekends and public holidays” in your cover note.
• Highlight basic IT skills: List specific tasks you can perform in Word, Excel and Outlook (e.g., creating spreadsheets, using formulas, drafting professional emails).
• Practice your phone voice: Record yourself answering typical service questions. Aim for a neutral, friendly tone.
• Prepare referees: Tell them what the role involves so they can speak confidently about your reliability and attitude.
• Watch out for scams: Redial BPO will never ask you to pay for applications, interviews or placement.

Next steps

Take a few hours to polish your CV and gather the required documents. Apply before the deadline and keep an eye on your email for any further instructions. This learnership can give you the first solid foothold in the global BPO industry – a stepping stone to many future opportunities.

Frequently asked questions

1. Will I be paid during the learnership? Yes, you will receive a monthly stipend.
2. Is prior call‑centre experience mandatory? You need at least 3–6 months of BPO experience. Make sure this is clear on your CV.
3. Do I have to work USA shifts? Yes – evenings, weekends and public holidays may be required.
4. Can I apply if I am currently employed? No – the programme is only for unemployed applicants.
5. What training will I receive? Customer‑service excellence, communication, sales & objection handling, CRM use, and professional workplace skills.
6. Is the role remote? No – it is on‑site in Roodepoort, Gauteng.
7. Will I receive a formal qualification? The exact certification details are not listed; confirm on the Redial BPO application page.