Department of Employment and Labour invites suitably qualified applicants to apply for the Client Service Officer vacancies. The closing date for applications is 12 December 2025.
What the job is about
The Department is looking for 97 new Client Service Officers. These people will help people who need unemployment insurance (UI) benefits and make sure everyone follows the rules set by the government.
Salary – R269 499 per year.
Locations – The 97 posts are spread across many towns and satellite offices in South Africa, for example: Butterworth, Cradock, East London, Mthatha, Qonce and many more. Each post is tied to a specific centre and has a reference number that you should keep handy when you apply.
Who can apply?
- Must have finished Grade 12 (Senior Certificate).
- No previous work experience is needed – the Department will train you on the job.
What you need to know
Key laws and rules
- Unemployment Insurance Act and Regulations
- Unemployment Insurance Contributions Act
- Public Financial Management Act (PFMA)
- Protection of Personal Information Act (POPIA)
- Treasury Regulations
- Department of Labour policies and procedures
- Batho Pele principles (the government’s service delivery guidelines)
Skills that help you succeed
- Talking on the phone politely
- Good listening and writing skills
- Basic computer use
- Handling paperwork and forms
- Problem‑solving and time management
- Understanding the UI Act and contributions
Main duties
- Screen applicants for UI benefits.
- Process benefit applications and keep records.
- Register payment continuation forms.
- Perform general office and administrative tasks.
How to apply
Send your application to the correct office address or email address that matches the reference number of the post you want.
Below are a few examples:
| Centre | Physical address | |
|---|---|---|
| Butterworth | Jobs-ECBTW@labour.gov.za | Private Bag X3081, Butterworth, 4960 |
| Cradock | Jobs-ECCRD@labour.gov.za | PO Box 38, 5880 |
| East London | Jobs-ECELN@labour.gov.za | 10 Cnr. Oxford and Hill Street, IG Building |
| Mthatha | Jobs-ECUTT@labour.gov.za | 8 Cnr Maderia and Elliot Street |
(You will find a complete list of all 97 reference numbers in the official job advert.)
Tip – If you want a higher chance, apply to several nearby centres but use a unique reference number for each application.
Quick application checklist
- Apply close to home – This boosts your chances of being shortlisted.
- Tailor your CV – Highlight any customer‑service, computer or volunteering experience.
- Add a short motivation – Explain why you want to help people through public service.
- Submit every required document – ID copy, reference number, and proper email subject.
- Apply to multiple centres – Each with its own reference number is allowed.
Where to get help
- Phone contacts for enquiries
- Ms N Getyeza – (047) 491‑0656
- Ms L Nongena – (039) 254‑7201
- Mr T Mgudane – (046) 645‑7700
- (and many more – see the full list in the original post)
Important reminders
- The Department is not a recruitment agency.
- Always use the official email, address, or postal route provided in the advert.
- The last day to send in your application is 12 December 2025.
Download the full Department of Labour vacancies advert and the new Z83 form from the links in the official job posting.
Good luck, and make sure you follow all the steps above to strengthen your application.
