Boomerang BPO is launching a Contact Centre Learnership Programme for 2026 in Wynberg, Cape Town. The deadline is fast approaching, so if you have customer‑service experience and are currently unemployed, this could be the chance you’ve been waiting for.
What the opportunity is
Boomerang BPO, a Cape Town‑based business process outsourcing (BPO) company, is offering a full‑time learnership that combines on‑the‑job contact‑centre work with structured training. Learners will work towards a nationally recognised qualification while gaining practical experience in customer service, sales and digital workplace tools.
Who can apply
To be considered, you must meet all of the following criteria:
- South African citizen, aged 18 – 35.
- Completed Grade 12 (Matric) – no university degree required.
- Resident of the Western Cape (the workplace is in Wynberg, Cape Town).
- Unemployed for at least one month before the final interview.
- Not currently studying or enrolled in another learnership.
- No previous participation in a DEDAT (Western Cape Department of Economic Development and Tourism) learnership.
- Relevant customer‑facing experience:
• At least 6 months (SA Youth listing) or up to 2 years (company advert) in one of the following sectors: BPO, contact centre, retail or hospitality.
What you gain
The learnership includes the following benefits:
- Nationally recognised qualification – details (title, NQF level, SAQA ID) should be confirmed with the employer before signing.
- Practical contact‑centre exposure – work with real customers, handle enquiries, resolve problems and use industry CRM systems.
- Mentorship and professional coaching – develop communication confidence, workplace etiquette and performance standards.
- Customer service and sales skill development – transferable abilities for telecoms, finance, retail, insurance and hospitality.
- Digital and workplace skills – training on computers, CRM tools and digital communication platforms.
- Potential future employment – good performance may lead to further opportunities, though permanent placement is not guaranteed.
- Market‑related remuneration – exact salary not disclosed; ask for details during the interview.
How to apply (step‑by‑step)
- Open the SA Youth opportunity page – use the official link below and sign in with your SA Youth account.
- Confirm your details – make sure your residential address, age, citizenship and Matric qualification are entered correctly.
- Update your work history – list all customer‑service roles, dates of employment and key responsibilities (e.g., handling complaints, sales, using computer systems).
- Prepare supporting documents – ID copy, Matric certificate and any proof of previous employment (payslips, reference letters).
- Submit the application – review all information, then click the “Apply” button before the closing date of Friday, 6 November 2026.
- Monitor your application – check SA Youth, email and SMS regularly for interview invitations or further requests.
Tips to improve your chances
- Match the wording of the job advert when describing your past duties (e.g., “customer enquiry handling”, “complaint resolution”, “sales up‑selling”).
- Highlight any experience with phone systems, live chat, or CRM software.
- Provide clear evidence of the required experience length; if you have between 6 months and 2 years, clarify which threshold applies to the intake you are targeting.
- Use a simple, ATS‑friendly CV: list role, employer, dates, and bullet points of achievements.
- Be honest about gaps in employment – the programme requires at least one month of unemployment before the final interview.
- Reach out to SA Youth support if you encounter login or profile issues.
Next steps
If you meet the eligibility criteria, gather the required documents and submit your application today. Remember that the deadline is 6 November 2026, and the selection process may be competitive.
Apply for the Boomerang Contact Centre Learnership Programme 2026 via SA Youth.
