City of Joburg Transport 2026 Customer Care Internship Programme – Apply Today
The City of Johannesburg is looking for suitable young people to apply for their 2026 Customer Care Internship Programme. The closing date for applications is Friday, 27 February 2026.
This internship is your chance to get a foot in the door of one of South Africa’s biggest municipal governments. Whether you’re fresh‑out of high‑school or a recent graduate, you’ll learn real customer‑service skills that can launch a career in public administration, transport, or the private sector.
What the role looks like day‑to‑day
As a Customer Care Agent Intern you’ll:
- Answer phones and emails from residents about transport services.
- Record every interaction in the city’s database so we can track complaints and trends.
- Work with the Marketing & Communication team to share updates about new bus routes or ticketing changes.
- Help draft short reports on service satisfaction for senior managers.
- Sit in on meetings with other departments to see how decisions are made.
You’ll get a solid grounding in customer engagement, complaint resolution and basic office software – all skills that are prized anywhere from banks to call centres.
Why this is a good fit for beginners and graduates
- No work experience required. Even if you’ve never held a job before, you can win this internship.
- Up to 18 months of paid training. The stipend is R10 109.86 a month, and you’ll learn on the job while getting a paycheck.
- Potential career pathways. Once you finish, you could become a customer relations officer, admin officer, or even a transport operations support specialist.
- Build your network. You’ll meet people who could help you land permanent roles in government or the private sector.
Who can apply?
- Must be a resident of the City of Johannesburg – you need to prove your address.
- Education: A Diploma or NQF Level 6 in Marketing, Business Management or Business Administration.
- Experience: None – this is an entry‑level programme.
What you’ll need to send in
- Updated CV – keep it simple, list any school or community projects that show teamwork and communication.
- Copy of your diploma – a scanned PDF will do.
- Proof of residency – a utility bill or a municipal ID showing a Joburg address.
How to apply – step by step
- Get your documents ready. PDF files work best.
- Fill in the online form on the City of Johannesburg career portal.
- Upload your CV and diploma when prompted.
- Confirm you’re a Johannesburg resident – tick the box and attach your proof.
- Submit before 27 Feb 2026 – after that, your application will be rejected.
Apply right here before it closes.
How to stand out
- Show off your communication skills – write a short cover note that highlights a time you helped someone solve a problem.
- Volunteer experience counts – if you’ve helped in a community project or a school club, put that on your CV.
- Know the city’s transport – a quick Google search on Rea Vaya and the City Bus system can give you talking points for interviews.
- Practice Microsoft Office – especially Excel for basic reporting.
- Bring a can-do attitude – let them see you’re excited to learn.
What the stipend looks like
- Monthly: R10 109.86
- No benefits – but you’ll earn a real salary while learning skills that translate to permanent jobs.
After the internship – what can you do next?
| Public sector | Private sector | Further learning |
|---|---|---|
| Customer Relations Officer | Call‑centre consultant | Advanced diplomas in public administration |
| Administrative Officer | Client services coordinator | Customer relationship management certificates |
| Transport Ops Support | Marketing assistant | Project management courses |
| Community liaison | Operations support admin |
Many interns move into permanent roles because they’ve built relationships and a portfolio of real‑world experience.
Quick FAQ
- Can anyone apply? Only City of Johannesburg residents with the required diploma.
- Do I need previous work experience? Nope – this is designed for fresh grads.
- How long is the internship? Up to 18 months, depending on the role you get.
- What about a permanent job later? There’s no guarantee, but your experience boosts your chances.
- Is the stipend enough to cover living costs? It’s a small monthly payment; many interns use it to cover transport and a bit of food while studying or working part‑time.
Final words from Edupstairs
We’re not just posting this; we’re here to help you win it.
- Strengthen your CV with teamwork and volunteer work.
- Show you can solve problems – give a quick example.
- Brush up on Microsoft Office and basic reporting.
If you can nail the application and bring a positive vibe, you’re already a step ahead.
Need help?
- Contact: Rutana De Klerk, (011) 022 8656.
- Check the official City of Johannesburg portal for updates or any changes to the programme.
Disclaimers
- This internship is not a permanent job.
- Selection is competitive and based strictly on eligibility.
- The stipend is subject to municipal policy changes.
- Only online applications will be accepted.
- Meeting the criteria does not guarantee a place.
Always verify details on the official City of Johannesburg website before submitting anything.
Good luck, future customer‑service champs – your next adventure could start right here in Joburg!
