Old Mutual Trainee Call Centre Agent – Cape Town – Closes 22 Jul 2026

Looking for a short‑term job that gives you real customer‑service experience while you finish your studies? A six‑month trainee role at Old Mutual in Cape Town closes soon, so act now.

Quick overview

What the role is

You will work in a busy call centre that handles both inbound and outbound calls. Under close supervision you will answer customer questions, provide accurate information, and learn the basics of Old Mutual’s financial products.

Who can apply

• Matric (Grade 12) or equivalent.
• Currently enrolled at a recognised tertiary institution (proof required).
• Available to work on‑site in Cape Town during the listed hours.
• Basic computer skills – Microsoft Office and Excel basics.
• Good communication, accountability and a willingness to learn.

What you will gain

• Hands‑on experience in a real customer‑facing environment.
• Coaching on call handling, product knowledge and quality standards.
• Development of transferable skills: communication, problem‑solving, time‑management.
• Exposure to the financial‑services sector, useful for future roles.
• Potential for future employment with Old Mutual after the contract.

How to apply – step by step

1. Update your CV. Include your name, contact details, current study programme and expected graduation date.
2. Scan your Matric certificate.
3. Obtain a recent proof of registration (letter, fee statement or confirmation from your university).
4. Have a copy of your South African ID or passport ready for the online form.
5. Visit the Old Mutual application page and complete the electronic questionnaire.
6. Upload the documents listed above and submit before the closing date.

Tips to improve your chances

• Keep it short: one‑page CV focused on education, any customer‑service jobs (retail, hospitality, campus work) and examples of reliability.
• Show communication skills: mention numbers (e.g., handled 30 calls per shift) or any projects where you explained ideas to others.
• Highlight computer comfort: list Microsoft Word, Outlook and basic Excel functions you know.
• Proof of registration: upload a clear, dated document. Illegible files are rejected.
• Prepare for the interview: think of a time you helped a difficult customer. Use the STAR method – Situation, Task, Action, Result.
• Be punctual and dress smart‑casual for any assessment or interview.

Next steps

If you meet the requirements, start gathering your documents today. Submit your application before 23:59 on 22 July 2026. Even if you are not selected, the experience of applying will help you with future opportunities.