Postbank Invites Qualified Applicants to Apply for Customer Service Consultant Vacancies
The closing date for applications is 21 November 2025.
Who is Postbank?
Postbank is one of South Africa’s oldest banks. It’s part of the Post Office Group and helps people save money, open accounts, and get other bank services that are easy and affordable. A big part of what Postbank does is listening to customers who call for help. That’s why the bank runs a busy Contact Centre where staff answer questions, solve problems, and keep clients happy.
What is the Job?
Postbank wants people to fill six Customer Service Consultant roles for a 12‑month fixed‑term contract. These jobs are in the Inbound Contact Centre in South Africa. If you enjoy talking to people on the phone, can explain things clearly, and want to learn more about banking, this could be a great first step in your career.
Key Duties
| What you’ll do | Why it matters |
|---|---|
| Pick up incoming calls from customers | You’re the first contact and help people solve issues |
| Answer questions and fix complaints | Makes customers feel respected and valued |
| Meet call‑handling targets (KPIs) | Keeps the centre running smoothly |
| Be friendly, professional and quick | Builds trust with customers |
| Log and report problems | Keeps the bank safe and reliable |
| Follow “Treating Customers Fairly” rules | Ensures fairness and good service |
| Keep quality standards high | Helps Postbank stay reliable |
What You Need
Minimum Requirements
- Finished Grade 12 (Matric)
- 1–2 years working in an inbound call centre
- Able to use a computer and Microsoft Office
Skills and Knowledge
- Comfortable with phone‑system software
- Speak English fluently (speaking another South African language is a bonus)
- Understand how customer service works and the principles of Treating Customers Fairly
- Ready to take action and solve problems quickly
- Good at talking and listening
How to Apply
- Send your CV to RecruitmentSN@postbank.co.za
- In the email subject line write: “Customer Service Consultant – 2025”
- You can attach your certificates or ID if you wish, but the CV is enough for now.
Apply as soon as you can – there is no set deadline.
(The official closing date is 21 November 2025.)
Frequently Asked Questions
| Question | Answer |
|---|---|
| Are these permanent jobs? | No, the contract is for 12 months only. |
| Do I need call‑centre experience? | Yes, 1–2 years in an inbound environment is required. |
| Can I work from home? | The posts are office‑based; no remote option is mentioned. |
| Which languages are needed? | English is mandatory; additional South African languages help. |
| How many positions? | Six (6) spots are available. |
| Is there a closing date? | 21 November 2025 is the official deadline. |
| Should I attach certificates? | Not mandatory, but recommended. |
| Must I have a Matric? | Yes, a Grade 12 certificate is the minimum. |
| Where will I work? | In the Postbank Inbound Contact Centre, usually in a central location. |
Quick Summary
- Company: Postbank
- Role: Customer Service Consultant (6 vacancies)
- Contract: 12‑month fixed term
- Location: South Africa, Postbank Contact Centre
- Apply by: 21 November 2025
- How to Apply: Email CV to RecruitmentSN@postbank.co.za, subject “Customer Service Consultant – 2025”
Ready to Join?
If you’re a 15‑year‑old who loves helping people and can handle a phone call with confidence, start preparing your CV today. This is a chance to learn the inner workings of a major bank, gain real‑world call‑centre skills, and maybe even set the stage for a future career in finance or customer support.
Good luck, and we hope to hear from you soon!
