Do you have call‑centre experience but are still looking for work? You could turn that experience into a 12‑month paid learnership that pays R5 000 a month and may lead to a permanent job – and you need to act now while the vacancy is still open.
What the Saflin Consulting 12‑Month Call Centre Learnership 2026 offers
Saflin Consulting (Pty) Ltd is hiring unemployed candidates who have between six months and one year of call‑centre experience. The programme runs for twelve months, includes a stipend of R5 000 per month and provides on‑the‑job training plus weekly classroom sessions.
Who can apply – eligibility criteria
- You are currently unemployed.
- You have 6 months – 12 months of call‑centre work (inbound, outbound, help‑desk, etc.).
- Basic computer skills (Word, Excel, or similar).
- Good spoken and written English, and a polite phone manner.
- Willing to work late shifts (exact hours to be confirmed).
- Live near King Shaka International Airport, Durban, KZN, or be able to relocate.
- Reliable transport for yourself and for after‑hours travel.
- Willing to attend compulsory weekly training classes.
There is no published minimum school qualification, but you should be ready to show any certificates you have if asked.
What you will gain – skills and benefits
- Practical customer‑service experience in a professional environment.
- Improved communication, problem‑solving and record‑keeping abilities.
- Weekly classroom learning that deepens your understanding of call‑centre procedures.
- Potential for permanent employment after successful completion and a performance review.
- Financial support – R5 000 per month (up to R60 000 total if payments are made each month).
Quick overview
| Organisation | Saflin Consulting (Pty) Ltd |
| Programme | 12‑Month Call Centre Learnership 2026 |
| Monthly stipend | R5 000 |
| Duration | 12 months |
| Industry | Customer Service / Call Centre |
| Advertised location | Johannesburg, Gauteng (see note below) |
| Actual placement | King Shaka International Airport, Durban, KZN |
| Work hours | Late shifts – exact times to be confirmed |
| Training | On‑the‑job + compulsory weekly classes |
| Permanent employment | Possible, subject to performance |
| Application method | Online via Pnet (link below) |
How to apply – step‑by‑step
- Read the vacancy. Go to the Saflin Consulting learnership page on Pnet and check the details.
- Confirm the workplace. The ad lists Johannesburg, but the description says King Shaka International Airport, Durban. Email or call the recruiter to verify the correct site and the exact shift times.
- Prepare your CV. Use a simple format that highlights:
- Employer name, dates, and duties of your previous call‑centre role.
- Inbound/outbound call handling, customer query resolution, data entry, CRM use.
- Computer skills (Word, Excel, any software you used).
- Communication and teamwork abilities.
- Gather supporting documents. Have ready:
- Identity document copy.
- Proof of previous call‑centre employment (pay slip or reference letter).
- Any certificates or qualifications you hold.
- Proof of transport (e.g., driver’s licence, vehicle registration).
- Submit your application. Follow the on‑screen instructions on Pnet, fill in all required fields and upload your CV and documents.
- Be ready for a video screening. Shortlisted candidates will be asked to record a short video answering basic questions (e.g., “Tell us about yourself”, “Why this learnership?”, “How would you handle an angry customer?”). Record in a quiet place, dress neatly and speak clearly.
- Monitor your application. Check your Pnet account and email regularly for any updates or requests from the recruiter.
Tips to improve your chances
- Clarify the location and hours early. Misunderstanding the workplace can waste time.
- Show concrete examples. In your CV and video, describe a specific customer problem you solved.
- Highlight reliability. Emphasise that you have dependable transport for late shifts.
- Proofread. Typos make a poor impression, especially in a role that relies on communication.
- Follow up. If you haven’t heard back after a week, send a polite email asking for a status update.
Next steps – take action today
If you meet the criteria, the safest move is to confirm the exact work site and shift schedule, polish your CV, and send your application through the Pnet link above. While the stipend and possible permanent role are attractive, remember that the final hiring decision depends on performance and business needs.
Use the experience you already have to build a stronger career. This learnership can be the bridge from unemployment to a stable job in customer service – but only if you act quickly and submit a complete, honest application.
