The South African Civil Aviation Authority invites suitably qualified applicants to apply for their Contact Centre Training Programme 2026 vacancies. The closing date for applications is 30 December 2025.
Why This Training Program is a Great Opportunity
If you are a recent graduate or a young professional who loves talking to people, solving problems, and learning about rules, this program could be your next big step.
The SACAA Contact Centre Training Programme will take you from a beginner to a skilled customer‑service professional inside the world of aviation regulations—where every call, email and chat matters.
Quick Snapshot
| Item | Details |
|---|---|
| Programme | SACAA Contact Centre Training Programme 2026 |
| Reference | SA‑414 |
| Organisation | South African Civil Aviation Authority (SACAA) |
| Location | Centurion, Gauteng |
| Job Level | Junior |
| Contract Type | 1‑2 year fixed term |
| Salary | Market related |
| EE Position | Yes |
| Closing Date | 30 December 2025 |
| Minimum Qualification | National Diploma (NQF 6) |
| Experience | 1 year in a call centre or client‑services role |
What the Training Program Looks Like
The program is more than just handling calls. It’s a structured learning path that gives you real work experience while building skills you can use in many public‑sector jobs.
Hands‑on Learning
- Work with a real CRM system used by SACAA.
- Talk to customers through phone, email and chat.
- Learn how to keep records, manage files and prepare reports.
Building a Strong Base
- Understand the rules that keep South Africa’s airspace safe.
- Practice clear communication and professional tone.
- Follow strict quality and safety checks.
Your Daily Tasks
Customer Service
- Answer calls, emails and chats quickly and politely.
- Explain SACAA products and processes.
- Record details accurately in the CRM.
- Escalate tough questions to senior staff.
- Keep track of each issue until it’s solved.
- Send satisfaction surveys after every interaction.
- Update customers if something changes or is delayed.
Administration
- Collect data for management reports.
- Organise meeting documents and keep filing systems tidy.
- Track paper and digital files.
- Check that all paperwork follows internal rules.
Internal Coordination
- Act as the first point of contact for people inside and outside SACAA.
- Make sure questions reach the right department.
Quality & Compliance
- Follow agreed service times (SLAs).
- Keep records in the approved system.
- Attend training and regular assessments.
What You Need to Apply
Must‑Have Qualification
- National Diploma (NQF Level 6) in one of the following: Marketing, Communications, Consumer Studies, Business Administration, Management Studies or a related field.
Extra‑Credit
- Bachelor’s Degree (NQF Level 7) in the same subjects.
Experience
- Minimum of 1 year in a call‑centre, customer‑support or client‑services setting.
Other Requirements
- All appointments are under Section 98 of the Civil Aviation Act, 13 of 2009.
- A security check will be required.
- Employment equity applicants get priority.
- If you haven’t heard back within 90 days after the closing date, your application was not successful.
How to Apply
Click the link below to start your application.
Apply for the South African Civil Aviation Authority Contact Centre Training Programme 2026
What Happens After the Program
When you finish the training, you can move into roles such as:
- Senior Contact Centre Agent
- Client Relations Officer
- Compliance Administrator
- Regulatory Support Officer
- Aviation Administration Specialist
- Government Customer Experience Analyst
With further studies, you could even step into:
- Aviation Policy Support
- Licensing & Certification Administration
- Public‑Sector Management
Frequently Asked Questions
| Question | Answer |
|---|---|
| Is this a learnership or internship? | It is a contract‑based training and work‑experience programme, not a formal learnership. |
| Do I need aviation knowledge? | No. You will get training, but strong communication skills are essential. |
| Can TVET graduates apply? | Yes, as long as the qualification is at NQF Level 6. |
| Is the job permanent? | No. It is a fixed‑term contract lasting 1–2 years. |
| Where is the job? | Centurion, Gauteng. |
| When does the application close? | 30 December 2025. |
How to Make Your Application Stand Out
- Use a clear, professional CV that matches a customer‑service role.
- Highlight any CRM or SLA experience you have.
- Show that you are organised and pay attention to detail.
- Include any previous call‑centre or customer‑support roles.
Disclaimers
- This opportunity is not linked to any other company.
- Apply only through the official SACAA recruitment portal.
- Never pay anyone for a job.
- Verify reference numbers before submitting your application.
Risk Assessment
This posting has been verified from the official SACAA website. Always double‑check the details before you share personal information or make any payments.
