There is a new chance to start a career in a contact centre, and the deadline is fast approaching. If you have finished Grade 12 and want hands‑on experience, the Apex Unlimited National Certificate: Contact Centre Support Learnership could be the right move for you.
What the opportunity is
Apex Unlimited Potential (APEXU) is offering a learnership that leads to a National Certificate – Contact Centre Support (NQF Level 2). The programme blends classroom learning with on‑the‑job training, so you earn a recognised qualification while working.
Who can apply
- Age: under 35 years
- Education: Grade 12 (Matric) with good results
- Experience: one year of corporate experience is helpful but not required
- Personal qualities: confident, well‑spoken, positive attitude, resilient and willing to learn
- Mathematics: strong results are an advantage, not a must
- Location: preferably living near Diepsloot, Alexandra, Riverside, Cosmo City or Randburg
- Assessment: shortlisted candidates may be asked to complete a behavioural assessment
What you will gain
The learnership provides:
- A nationally recognised NQF Level 2 certificate
- Practical experience in customer service, sales support, banking, insurance or BPO
- Skills such as telephone etiquette, problem solving, computer literacy and professional conduct
- A market‑related stipend during the training period
- Exposure to industry tools like email, live chat, WhatsApp and social‑media support channels
How to apply – step by step
- Prepare an up‑to‑date CV that highlights any customer‑service or related experience.
- Gather certified copies of your ID, Grade 12 certificate and any other qualifications.
- If you have references or proof of work experience, include them.
- Write a short, clear email using a professional address (e.g. yourname@email.com).
- Attach all documents – CV, ID copy, matric certificate, and any additional certificates.
- Send the email to recruit@apexu.co.za before 31 July 2026.
Tips to improve your chances
- Tailor your CV to the contact‑centre role – focus on communication, teamwork and problem‑solving.
- Include any volunteer work, school leadership roles or part‑time jobs that involved dealing with people.
- Proofread for spelling and grammar; a clean CV shows attention to detail.
- Use a clear subject line, e.g. “Application – Contact Centre Support Learnership”.
- Make sure all attachments are legible and not blurry.
- Keep your phone number up to date so recruiters can reach you.
Next steps
If you meet the requirements, send your application before the 31 July 2026 deadline. After you apply, watch your email for any invitation to a behavioural assessment or an interview. Completing the learnership can open entry‑level jobs such as Contact Centre Agent, Customer Service Consultant, Helpdesk Support, or Sales Support. With experience, you can aim for supervisory or management roles in the future.
