Gauteng Skills Development Invites Youth to AI Contact Centre Agent Training – 2026
The Gauteng Department of Economic Development, together with the BPO Skills Academy, is looking for suitable young people to apply for their Contact Centre Agent Training opportunities. The closing date for applications is 13 February 2026.
What’s on the table?
- Programme name: GBS High‑Impact Contact Centre Agents Training
- Who can join: Unemployed youth aged 18‑35 (including people living with disabilities) who live in Diepsloot, Cosmo City, Alexandra, Wynberg, Thokoza, Spruitview, Vosloorus, Reiger Park, Honeydew or Tembisa
- What you’ll learn:
- Everyday customer‑service skills (phone, chat, email)
- Using AI‑enabled tools like chatbots and CRM systems
- Team collaboration and problem‑solving in a fast‑paced environment
- When: 6‑month, full‑time course (about 40 credits)
- Where: Training hubs in the above communities (and satellite centres in other Gauteng towns)
- Afterward: Work placement inside the programme and the chance to land a fixed‑term role in a contact centre, retail, banking or telecoms setting.
Why is this a good fit for you?
- If you’re fresh out of school or looking to shift careers, you’ll get hands‑on experience and a formal NQF Level 3 qualification.
- You’ll be working in a field that’s growing as digital customer engagement expands across South Africa.
- The course includes a real work placement, so you’ll see what a professional environment looks like before you’re hired.
Eligibility & Documents
| Requirement | Details |
|---|---|
| Citizenship | South African citizen |
| Education | Matric with English and Maths (or Mathematical Literacy) |
| Age | 18–35 |
| Employment status | Currently unemployed (NEET) |
| Commitment | Ready to commit 6 months of full‑time training |
| Location | Reside in one of the target communities |
| Application platform | Register on the Harambee Youth Portal |
Documents you’ll need
- Scanned copy of your matric certificate
- A clear, recent ID photo
- Updated CV (even if it’s just a list of skills and interests)
- A short motivation statement (max 300 words) about why you want to join
How to Apply – Step‑by‑Step
- Create a Harambee Youth Portal account – it’s free, just hit this link and fill out your profile.
- Search for “Contact Centre Agents Training” in the opportunities tab.
- Read the full description – make sure you meet all the eligibility points.
- Attach your documents and submit your application.
- Wait for a call – you may be invited to an assessment or interview.
Pro tip: When writing your motivation statement, mention a real situation where you helped solve a problem or dealt with a customer – this shows you already have the mindset the programme seeks.
Pay & Stipends
The programme is designed for youth with no prior industry experience, so there’s no guaranteed stipend. However, some batches receive a small stipend or a paid placement depending on funding at that time. Ask the contact person if you’re unsure.
Who to contact
- Mabu Ramotlou – 060 954 3829 or Mabu@bpoacademy.co.za
Standing Out
- Highlight any volunteer or informal customer‑service work in your CV.
- Show enthusiasm for tech – a basic knowledge of a CRM or chatbot is a plus.
- Keep your profile photo professional; this shows you’re serious.
Career Ladder After the Programme
| Level | Possible Roles | Industries |
|---|---|---|
| Entry | Contact Centre Agent, Call‑centre Operator, Helpdesk Support | Retail, Banking, Telecom, Insurance, E‑commerce |
| Mid | Team Leader, QA Officer, Customer Experience Specialist | Same, plus larger tech firms |
| Senior | Contact Centre Manager, Workforce Analyst, Digital Service Strategist | Corporate, Start‑ups, Public sector |
FAQs
Is the training paid?
Not guaranteed – some batches may include a stipend, but it’s not part of the core package.Do I need previous customer‑service experience?
No – the programme is for beginners.Will I get a job after finishing?
Work placement and employment pathways are included, but a job offer isn’t guaranteed.What qualification do I earn?
A Contact Centre Operations NQF Level 3 certificate worth 40 credits.
Closing
Don’t miss the chance to jump into the booming digital service sector. Apply before 13 February 2026 – the sooner you sign up, the better your chance of securing a spot.
Apply right here before it closes
Final Reminders
- All applications are through official channels.
- Do not pay any fees – the programme is free to join.
- Double‑check your documents – a simple typo can cost you the opportunity.
Good luck, future contact‑centre champ! If you have any questions, give Mabu a ring or shoot an email. And remember, this could be the first step toward a solid career in a field that’s growing every day in South Africa.
